77q7 Privacy Policy

1 Introduction

77q7 ("we", "us", or "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. We believe your personal information belongs to you, and keeping it secure is our fundamental responsibility.

This privacy policy ("policy") applies to the 77q7 website and all related services. By using our platform, you are considered to have accepted the terms described in this policy. We are committed to working with you in complete transparency.

Please read this policy carefully. If you have any questions, you may contact our support team.

2 What Information We Collect

When you open an account and use our services at 77q7, we collect various types of information. This information falls into the following categories:

2.1 Personal Identification Information

• Full name (first and last name)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Phone number
• National ID card or passport details (where identity verification is required)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number or associated mobile number
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address
• Browser type and version
• Device information (model, operating system)
• Cookie and session data
• Login time and date records

2.4 Usage Information

• Activity logs on the platform (game history, bet placement records)
• Preferred game or category data
• Communication history with the support team

3 How We Use Your Information

77q7 uses your information only for legitimate and specific purposes. We never sell your information to third parties without your permission.

3.1 Providing Services

Your information is used to create and manage your account, process transactions, and improve your gaming experience. Financial information is necessary to properly carry out deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.

3.2 Identity Verification and Security

Personal information is used to prevent online fraud, ensure account security, and verify age. This is essential for your own protection.

3.3 Meeting Legal Obligations

Retaining certain information is legally required as part of complying with applicable laws and regulations. In such cases, 77q7 follows the guidance of the relevant authorities.

3.4 Improving Customer Service

Our 24/7 live chat support team can assist you more quickly and effectively by reviewing your previous issues and resolution history.

3.5 Ensuring Responsible Gaming

By analysing playing patterns, we can provide the necessary support if any user's behaviour shows signs of risk. This is part of ensuring responsible gaming.

4 Data Security Measures

77q7 uses industry-standard technology to keep your information secure. Our security measures are as follows:

4.1 SSL Encryption

All data transfers on our platform are secured through SSL (Secure Sockets Layer) encryption. This means all information sent between your browser and our servers is encrypted and cannot be read by third parties.

4.2 Server Security

Our data servers are protected by advanced firewalls, intrusion detection systems, and regular security audits. Only authorised personnel can access the servers.

4.3 Password Hashing

Your password is never stored in plain text — it is kept in a protected form using a strong hashing algorithm. As a result, no one can view your password directly.

4.4 Access Controls

Strict access control policies are followed for accessing your information. Only the staff member who needs the information for a specific job function can access it, and only to a limited extent.

5 Sharing Information with Third Parties

77q7 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited and specific circumstances:

5.1 Payment Processing

Payment service providers such as bKash, Nagad, Rocket, and Upay may need certain information to complete transactions. All such partner organisations are governed by their own privacy policies and may not use your information for any other purpose.

5.2 Legal Obligations

Providing information in accordance with a court order, a lawful request from a government authority, or a direct requirement under applicable law is our legal obligation. In such cases, we provide only as much information as is necessary.

5.3 Technology Service Providers

Some technical services required to operate the platform (such as cloud hosting and cybersecurity) are provided by third parties. Strict contracts are in place with them so that they may only process information in accordance with 77q7's instructions and may not use it for their own purposes.

6 Cookie Policy

The 77q7 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining login sessions and security verification. Disabling them will prevent the platform from functioning properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, layout, or other settings. They make your experience more convenient.

6.3 Analytical Cookies

These cookies are used to understand how users interact with the site. This information is anonymous and not personally identifiable — it is used only for overall trend analysis.

You can manage cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some services from being available.

7 Data Retention Period

77q7 retains your information only for as long as it is necessary or legally required.

• Active account data: for as long as the account remains active.
• Transaction-related data: for a specified period in accordance with legal requirements.
• After account closure: some information may need to be retained for a period determined by applicable regulations.
• Security logs: retained for a limited period and then automatically deleted.

Once the need for retention has ended, your information is securely deleted or made unidentifiable.

8 Your Rights

As a user of 77q7, you have the following rights:

8.1 Right to Know

You have the right to know what information we have collected about you and how it is being used. If you make a request to our support team, we will inform you within a reasonable time.

8.2 Right to Correction

If there is any incorrect or outdated information in your stored records, you may request a correction. Having accurate information with us ensures a smoother service for you.

8.3 Right to Close Your Account

You may request to close your account at any time. This will initiate the process of deleting information that we are not legally obliged to retain.

8.4 Right to Object

If you believe your information is being processed inappropriately, please notify our support team. We will investigate the matter seriously.

To exercise these rights, please contact us through our support channels.

9 Protection of Minors

77q7 is a platform operated entirely for adults. Only persons aged 21 or above are eligible to use our services.

We do not knowingly collect any personal information from minors. If we become aware that information from a person under the age of 21 has entered our system, that account will be closed immediately and the associated information will be deleted.

Age verification at the time of registration is an essential step at 77q7.

10 Response to Security Breaches

In the event of a security breach that may put your information at risk, 77q7 will take the following steps:

• An internal investigation will be launched immediately upon detection of the incident.
• Affected users will be notified as quickly as possible.
• The necessary technical measures will be taken to limit the damage and prevent recurrence in the future.
• Guidance on securing accounts, including changing the relevant passwords, will be provided.

If you notice any unusual activity on your account, please notify our support team without delay.

11 Changes to This Policy

77q7 reserves the right to update this privacy policy as needed. In the event of changes:

• The date of the update will be noted on this page.
• For significant changes, registered users may be notified by email.
• Continued use of the platform after any changes will be taken to mean that you have agreed to the updated policy.

We therefore recommend visiting this page regularly.